Help & Support
Find answers to common questions and get the support you need to make the most of Mr.KIM
AI Assistant
Ask me anything about Mr.KIM services, bookings, payments, and more!
Hello! I'm Mr.KIM's AI Assistant. How can I help you today? I can answer questions about services, bookings, payments, and more!
Getting Started
How do I create an account?+
Click on the "Sign Up" button, fill in your details (name, email, and password), and verify your email. You can then log in and complete your profile.
What's the difference between Customer and Provider accounts?+
Customer accounts are for booking services, while Provider accounts are for offering services. You can switch roles or have both by accessing the dashboard.
How do I reset my password?+
Click "Forgot Password" on the login page, enter your email, and follow the instructions sent to your inbox to reset your password securely.
Booking & Services
How do I book a service?+
Browse available services, select what you need, choose your preferred provider, and complete the booking process. You'll receive a confirmation email with details.
Can I cancel or reschedule a booking?+
Yes, you can cancel or reschedule up to 24 hours before the service. Go to your bookings, select the service, and choose your preferred action.
What payment methods do you accept?+
We accept M-Pesa, credit/debit cards, bank transfers, and mobile money. All transactions are secure and encrypted.
Payments & Financing
Is my payment information secure?+
Yes, we use industry-standard encryption and PCI-DSS compliance to protect all payment information. Your data is never stored insecurely.
What is pay-over-time financing?+
Our financing partners allow you to pay for services in installments. This gives you flexibility to afford services immediately while paying over time.
How do I apply for financing?+
When booking a service, select the financing option if available. Complete a quick application, and you'll get an instant decision from our partners.
For Providers
How do I become a service provider?+
Sign up as a provider, complete your profile with credentials and experience, and wait for verification. Once approved, you can start accepting jobs.
How do I manage my availability?+
Go to your Provider Dashboard and set your working hours, service areas, and availability calendar. You can update these anytime.
When and how do I get paid?+
Payments are processed weekly. You can view your earnings in the dashboard and set up direct deposit or M-Pesa transfers.
Safety & Support
How do I report a problem or safety concern?+
Contact our support team immediately through the app or email. We have a 24/7 safety team that responds to all reports within 2 hours.
What is your cancellation policy?+
Customers can cancel free up to 24 hours before service. Providers canceling short notice may face penalties. View full policy in your agreement.
How do I contact customer support?+
Reach us via in-app chat, email at support@mrkim.com, or call our hotline. We're available 24/7 to help you.
S.T.A.R Standard Guarantee
Mr. Kim acts solely as a platform provider and does not oversee the specific conduct of its users. Usage of the App Platform is subject to our Terms of Service; however, Mr. Kim expressly disclaims any liability for misconduct by consumers, merchants, or service providers